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Troubleshooting

Voice cannot hear me

Troubleshoot Live Voice when the microphone seems silent.

Last verified
2026-08-04
min read
1

Voice cannot hear me

Symptom

Live Voice is running but does not respond to your speech.

Likely causes

  • Microphone muted or wrong input device selected in the OS
  • Browser permission allowed but device is unavailable
  • Network interruption during provider listening
  • Push-to-talk held/released incorrectly when that mode is active

Quick checks

  1. Confirm microphone permission is allowed.
  2. Confirm the correct input device in OS sound settings.
  3. Unmute the mic in Sendorr Voice controls when shown.
  4. Retry with a short clear phrase.

Safe resolution steps

  1. Stop Voice and start it again from Start Live Voice Agent.
  2. Switch browsers only after confirming permission on the current browser.
  3. If the issue continues, contact support with time and browser details.

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