Cannot sign in

Symptom

You cannot complete Sendorr sign-in, or you are bounced back to the sign-in screen.

Likely causes

• Incorrect email/password or identity provider account
• Pending email/identity verification
• Expired session or blocked third-party cookies in strict browser modes
• Temporary network or identity-provider outage

Quick checks

1. Confirm you are opening the official Sendorr app URL for your environment.
2. Confirm the correct account email.
3. Retry once after a full refresh.
4. Check whether a verification message is waiting in email (including spam).

Safe resolution steps

1. Reset credentials only through the official account recovery flow if offered.
2. Try a private/incognito window to rule out extension interference.
3. Sign in again and confirm the correct Workspace.
4. If still blocked, contact support with the approximate time and exact on-screen error.

What not to do

• Do not share passwords, OTP codes, or recovery codes.
• Do not ask support to reset Docker, PostgreSQL, or server infrastructure for a SaaS sign-in issue.
• Do not disable security controls to force access.

When to contact support

Contact support if sign-in remains blocked after the safe steps.

Information to include

• Approximate time
• Browser and device class
• Exact error text
• Steps already tried

Privacy warning

Do not send password screenshots or full recovery codes.

Related articles

• Sign in to Sendorr
• Contact support