Scheduled post failed

Symptom

A post that was scheduled in Planner did not publish successfully.

Likely causes

• Social account disconnected or permissions expired
• Provider rejected media type, size, or text length
• Temporary provider/network error
• Wrong channel selected for the content format

Quick checks

1. Open Planner and inspect the failed item status/error text.
2. Open Connections and confirm the channel is healthy.
3. Confirm the post media still exists in Files.
4. Confirm you are in the correct Workspace.

Safe resolution steps

1. Reconnect the channel if Connections shows it as expired or disconnected.
2. Adjust text/media to match the provider constraints shown by the error.
3. Reschedule or recreate the post after the fix.
4. If the UI offers a retry control, use it once after fixing the cause.

What not to do

• Do not repeatedly force-publish into a disconnected channel.
• Do not delete unrelated Workspace data to “clear” the error.

When to contact support

Contact support if failures continue after reconnecting and revising the post.

Information to include

• Scheduled time
• Channel/provider name
• Exact UI error
• Whether reconnect was attempted

Related articles

• Schedule a post
• Social account disconnected