Using troubleshooting articles

Outcome: Troubleshooting articles share one structure: symptom, causes, checks, safe steps, what not to do, and support guidance.

Every Sendorr troubleshooting article follows the same structure:

1. Symptom
2. Likely causes
3. Quick checks
4. Safe resolution steps
5. What not to do
6. When to contact support
7. Information to include
8. Privacy warning
9. Related articles

What not to do while troubleshooting

• Do not reset databases or delete Docker volumes.
• Do not expose API keys.
• Do not share passwords.
• Do not disable security controls as a shortcut.
• Do not run destructive local commands as a normal SaaS workaround.

If a dedicated symptom article is still a stub, use this pattern and contact support when blocked.