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Troubleshooting

Appearance did not persist

Fix appearance resets between app and Help Center sessions.

Last verified
2026-08-04
min read
1

Appearance did not persist

Symptom

Light, Dark, or System appearance resets after reload or differs between the app and Help Center.

Likely causes

  • Opening Sendorr from inconsistent hostnames in the same browser session
  • Browser blocking cookies or site storage
  • Preference not saved before navigation

Quick checks

  1. Set Appearance again to Light, Dark, or System.
  2. Reload once.
  3. Keep using the same browser hostname when moving between the app and Help Center.

Safe resolution steps

  1. Re-select the preferred appearance.
  2. Confirm third-party/cookie blockers are not clearing site data for Sendorr.
  3. Open the app and Help Center again from the same hostname and confirm the preference matches.

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