Credits changed unexpectedly

Symptom

Available Credits look lower or higher than expected.

Likely causes

• Recent eligible Agent or Voice usage
• Plan allowance refresh timing
• Purchase/reservation settlement delay
• Viewing the wrong Workspace

Quick checks

1. Confirm the correct Workspace.
2. Open Settings → Wallet.
3. Review Credits history around the unexpected change.
4. Recall recent Agent / Live Voice activity.

Safe resolution steps

1. Match history entries to known activity.
2. Wait briefly if a purchase/reservation is still settling.
3. Contact support with the time range and Workspace name if the history does not explain the change.

What not to do

• Do not share payment card full numbers in tickets.
• Do not assume Help Center browsing consumed Credits — it does not.

Related articles

• What uses Credits?