Social account disconnected

Symptom

A previously connected social account no longer publishes, or Connections shows it as disconnected/expired.

Likely causes

• Provider token/permission expired
• Password or security change on the provider side
• Page/role access removed on the provider
• User cancelled a reconnect attempt

Quick checks

1. Open Connections.
2. Locate the affected account.
3. Confirm whether Sendorr shows reconnect/expired messaging.
4. Confirm you still admin the page/profile on the provider.

Safe resolution steps

1. Start the reconnect/connect flow for that provider.
2. Approve the requested permissions on the official provider screen.
3. Confirm the account returns to a healthy connected state.
4. Retry a draft/schedule in Planner.

What not to do

• Do not paste provider passwords into Sendorr chat or tickets.
• Do not use unofficial OAuth pages.

Related articles

• Connect a social account