Contacting support

Outcome: Use Help articles first; contact support for blocked sign-in, billing, security, or unresolved publishing issues without sharing secrets.

Use Help Center articles first for how-to and troubleshooting guidance.

When to contact support

• You cannot sign in after normal recovery steps
• Billing or Credits look wrong after you reviewed Wallet history
• A security concern needs private handling
• Publishing is blocked and troubleshooting did not restore it

What to include

• Approximate time the issue started
• Workspace name
• Browser and device
• Exact UI error text
• Steps already tried

Privacy

Do not send passwords, OTP codes, recovery codes, API keys, private Mail contents, private Files, or raw audio unless a trusted support channel explicitly asks for a redacted sample.

Contact channels

Public product links may include https://sendorr.com/support where configured. If your workspace admin provided a different support channel, use that channel for account-specific issues.